Q: My heat sensitive product is warm or even hot. We include cold packs to keep the product cool in transit, but thawing over time is natural. Is the product ok?Ī: Yes, the product is fine. Q: My package arrived and the cold pack isn’t frozen. Q: Do you ship heat sensitive products with a cold pack?Ī: Yes, all heat sensitive products are shipped with a cold pack for no additional cost. Q: How do you store heat sensitive products in your warehouse?Ī: All heat sensitive products are stored in a refrigerated area of our warehouse from the moment we receive them in from the manufacturer to the day your order ships. We have put together this list of Frequently Asked Questions to help you understand our process and to help alleviate any concerns you may have. We understand that many customers have concerns about receiving a heat sensitive item in the mail and we hear a lot of questions about this. We are not responsible for typographical errors or misprints. Product availability, pricing, and promotions are valid online only and subject to change without notice.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional.

The products, and the claims made about specific products on or through this site, have not been evaluated by or the FDA and are not approved to diagnose, treat, cure or prevent disease. Territories or orders that contain only free samples. Free Shipping is not available for Hawaii, Alaska, U.S. **Free Shipping applies to orders shipping within the contiguous U.S. *Excludes Metagenics, Pure Encapsulations, Douglas Laboratories, Nordic Naturals, NuMedica, Designs For Health, Integrative Therapeutics, Biotics Research and Priority One products, Styrofoam Cooler and orders shipping internationally. All rights reserved * Designated trademarks and brands are the property of their respective owners.

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