Finally, customer service gave me 3 options: 1.) Keep the original sofa, which is now ripping at the seams (see picture) with the erroneous black stitching and receive a $150 gift card, 2.) accept the 'stained' sofa, which they claimed has now been 'professionally cleaned' or 3.) they'll come take the original sofa and refund my money. The offshore rep kept sending technicians to my house to inspect the stained sofa, when I repeatedly stated that it's in the delivery company's warehouse. A few weeks later, the 'new' sofa arrived and after being set-up, the cushions still had pink and orange chalk on them- there was no way that this sofa was 'professionally cleaned'! I contacted customer service and explained that the new sofa had not been professionally cleaned and that I refused delivery. They stated that it would be professionally cleaned, and they will redeliver in a few weeks. I then contacted customer service and explained the situation. Since I purchased a new sofa and not one that needed to be cleaned, I refused delivery and told the deliverymen to give me back the original sofa. When they finished putting together the new sofa, there was pink and orange chalk all over the cushions. They unwrapped the cushions from the new sofa and laid it on my child's wall chalkboard in my hallway. Instead of the deliverymen removing the original sofa and then bringing in the new sofa, they 'piece-mealed' it. There were also a few scratches on the new frame, but I didn't really care as I waited about 10 months for this sofa. When the deliverymen were putting it together, there were no footings for the new frame, and they had to take the footings from the original sofa. A few months later, the new sofa arrived. After the technician's report, customer service stated that they will send me a new sofa. I contacted customer service and they sent a technician to my house. However, up close there were a lot of frays on the material and black stitching in the cushions, which seemed out-of-place.

When it came in July of 2022, it looked nice from afar. I purchased the 'Ventura Extra Deep Sofa' in January of 2022 for approximately $3,500. Horrendous Customer Service and Not Worth the Time or Money

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